Computers & Networks

Phoenix Group portfolio’s a comprehensive list of services helping augmenting and supporting the majority of your IT needs:

Consultative Support

PBTG supports small businesses of all sizes from one person to fifty or more people
Consultation and implementation of new or additional computer needs - discuss specifically what will work best for your organization at the best cost
Additional equipment / services needs assessment - recommend solutions to enhance your existing office infrastructure, from peripherals to internet access, mobile access, routers and firewalls to anti-virus, anti-spam and e-mail systems
Licensing & contract Interpretation for software, hardware & telecommunications

Microsoft Small Business Server, Exchange Server, Internet Information Server (IIS), Terminal Server, and more
Virtualization: implementation service and support
Server installation: PBTG offers custom design server systems including data fault tolerance (RAID), data archiving, and scalability to meet your company’s needs
Data migration: from old system to new equipment with little or no interruption to your business
Security: Windows Active Directory and NTFS file security – the lock down of important and sensitive data from prying eyes

PBTG supports most all brands of personal computers
Repair or upgrade your existing workstation hardware and software, including peripherals, Windows operating systems, and a number of 3rd party applications
Troubleshooting / diagnostics
Comprehensive help-desk support and follow-up

Support for networking configuration of all sizes from a basic
Ethernet LAN up through an enterprise WAN over T1 lines with frame relay connecting multiple office locations anywhere
Firewall security for Internet usage is more important than ever. We integrate and support cost-effective firewall solutions that will protect your network. If you are uncertain about your organization’s firewall status, please call us for a free consultation
Wireless / mobile connectivity: For the home or office, connect your computers without wires and still have all the functionality and security of a traditional wired network. Includes email access via PDA and other mobile options
Remote Networking: For users on the road, connect your laptop to your network through Windows Virtual Private Networking (VPN). Security is provided using the most current and cost-effective technologies

PBTG offers a number of monthly maintenance contracts to monitor your computer systems and help you maintain a healthy network

All PBTG maintenance contracts are tailored to fit your particular business needs

100% coverage for your server and network. PBTG will provide all labor free of charge to repair your server or networking equipment in the event failure. This excludes new requests or changes to your existing configuration
Priority help-desk support. We will handle your calls with the utmost urgency
Inspection of server Event Logs
Install Windows Critical Updates and patches once per month or as needed
Anti-virus check to ensure current virus definitions and protection
Data archiving check to ensure proper backup of your important data
20% discount from our hourly rates for any work performed outside the contract

In addition, to the Server only plan:

100% coverage for all your office computers and peripherals. Troubleshooting and help-desk support for all users covering any problems and questions regarding computers, hardware and software, this excludes any additions, moves, or changes to your existing equipment
LAN audit & diagramming - create and supply a pictorial diagram of your network displaying a layout of your network and equipment